Case Study: Crest Cleaning – Operations for Growth
Client: Crest Cleaning
Owner: Lindsey
The Challenge
As Crest Cleaning grew, Lindsey found herself spending more and more time managing her team. She needed a simple way to:
- Schedule recurring cleaning jobs
- Track her cleaners’ availability
- Collect and organize hours worked for payroll
Lindsey’s growing business demanded a solution that could handle these tasks efficiently without adding complexity or cost.
The Solution
After assessing several options, I recommended and implemented ConnectTeam based on Lindsey’s operational needs and budget.
The system provided:
- Simple scheduling for recurring jobs
- Team availability tracking
- Integrated hours tracking for streamlined payroll
- A low-cost entry point that could scale as her team grew
Beyond scheduling, we centralized job communication within the platform — including:
- Job-specific notes
- End-of-day team updates
- Photo documentation for consistency across jobs
- Backend management notes
I configured the system, set up schedules, and trained Lindsey and her team to ensure a smooth transition.
The Result
ConnectTeam became the central operational hub for Crest Cleaning.
Instead of juggling spreadsheets, messages, and scattered notes, Lindsey now has one structured platform to manage scheduling, communication, and payroll visibility.
The system has:
- Freed up hours each week
- Improved team communication and consistency
- Created clearer oversight as the business continues to expand
Lindsey now runs her growing team with greater visibility and less operational friction.
Key Outcomes:
- Centralized scheduling and team management system
- Integrated payroll hour tracking
- Structured job communication with notes and photo documentation
- Scalable foundation for continued growth
